Account Management
Call or contact our support team to make reservations, modify existing bookings, or plan large fleet trips.
Booking and Reservations
Call or contact our support team to make reservations, modify existing bookings, or plan large fleet trips.
Booking and Reservations
Contact our sales team for corporate collaborations, long-term contracts, or large fleet scheduling.
Activity Information
Contact us to explore Luxentina’s operations, branch locations, and service coverage across Spain.
Cancellations and Refunds
Cancel or reschedule bookings easily; full or partial refunds available according to our booking policies.
Technical Support
Our technical team is ready to help with login issues, booking glitches, or payment errors.
Policies and Guidelines
Check our terms of service, privacy policy, and fleet usage rules for safe and reliable trips.
Safety and Security
All vehicles are insured, drivers are verified, and safety protocols are followed on every trip.
General
You can easily book a car through our Luxentina website. Select the type of vehicle your pick-up and drop-off locations, dates. For corporate accounts, you can also manage multiple users under one account for seamless fleet management.
Yes! Luxentina allows booking multiple vehicles in a single reservation. Simply select the number of cars you need and the corresponding details for each vehicle during the booking process. This is ideal for corporate events, tours, or group travel.
Our fleet includes a variety of options to suit every need: Sedans and luxury cars for business or personal travel SUVs for family trips or group travel Minivans and buses for large groups or corporate events Chauffeur-driven vehicles for VIP services All vehicles are regularly maintained, insured, and sanitized for your safety.
Yes, bookings can be modified or canceled up to 24 hours before the scheduled pick-up. You can easily manage changes through your Luxentina account. For cancellations, our flexible policy ensures you are only charged according to the terms of your booking.
Absolutely! Luxentina provides professional, licensed chauffeurs for all types of vehicles. You can choose a self-drive option or a chauffeur service during the booking process, depending on your preference.
Currently, Luxentina operates in all major cities across Spain, including Barcelona, Madrid, Valencia, and Seville. We are continuously expanding our fleet coverage to ensure our clients can book anywhere in Spain with ease.
For large fleet bookings, we recommend making your reservation at least 1 week in advance. This allows us to allocate the best vehicles, drivers, and ensure availability for your specific dates and requirements.
Payments
We accept all major credit and debit cards, including Visa, MasterCard, and American Express, through our secure Stripe payment gateway. Payments via digital wallets like Apple Pay and Google Pay are also supported where available.
Yes! All online payments are processed securely via Stripe, a globally trusted payment platform. Your card information is encrypted, and Luxentina never stores sensitive payment data on our servers.
Currently, we require full payment at the time of booking for personal and corporate services. For large fleet bookings, please contact our sales team to discuss customized payment plans or invoicing options.
Your card is charged immediately when you confirm the booking online. For corporate bookings with invoicing, payments may be processed according to your agreed terms.
Yes! After completing your booking, Luxentina automatically sends a receipt to your registered email. For corporate clients, we can provide a detailed invoice upon request for accounting purposes.
If your payment does not go through, the booking will not be confirmed. You will receive a notification to retry using the same card or a different payment method. For assistance, our support team is available to guide you.
Currently, each booking can be paid using a single payment method. If you need to split payments, please contact our customer support to arrange a special solution.
All prices shown on the website include standard taxes. Additional fees, such as tolls or driver gratuity, are separate and will be communicated clearly before your booking confirmation.
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